How MSPs and IT shops are cutting ticket backlogs, onboarding faster, and protecting razor-thin margins with low-code automation.
Alex Cinovoj
Founder, TechTide AI
Welcome to Automation Vibes Weekly #5! Managed service providers operate in a brutal economic reality: flat-fee contracts with unlimited scope creep. The only way to survive—and thrive—is to treat workflows like infrastructure.
Traditional ticketing platforms (ServiceNow, ConnectWise, Autotask) remain the system of record, but they can't always keep pace with daily client demands. That's where lightweight automation layers come in.
Instead of waiting years for vendor updates, Midwest service providers are wiring tools like n8n, Zapier, and Make.com on top of their existing platforms. The result: hours of repetitive work compressed into minutes, all with guardrails that keep client trust intact.
Email arrives → Parse subject/body → Create ticket → Route by keywords → Send acknowledgment
Maintenance window opens → Pull patch list → Schedule by priority → Notify affected clients → Log results
Contract signed → Trigger onboarding checklist → Provision accounts → Deploy agents → Generate documentation → Welcome sequence
Treat workflows like infrastructure:
In a flat-fee world, the only way to protect margins and retain clients is to systemize everything that can be systemized—so your humans can focus on what humans do best.
More MSP automation patterns weekly at techtideai.beehiiv.com
Turn messy inputs into client-ready deliverables with Claude Code. A case study sprint covering logistics, restaurants, and clinics with prompts, guardrails, and ROI math.
The chaotic process of client intake is a universal pain point for small law firms. This week, we explore a practical framework for rebuilding your firm's front door.
Fixing the broken handoffs in manufacturing and logistics. Learn how to cut cycle time and exceptions using a simple automation stack without ripping out your ERP.